Refund policy

NexDrive™ — REFUND AND RETURN POLICY

IMPORTANT — PLEASE READ BEFORE PURCHASING:

The NexDrive™ AFM/DFM Disabler is designed exclusively for GM V6/V8 vehicles equipped with Active Fuel Management (AFM) or Dynamic Fuel Management (DFM) systems. Not all GM vehicles are equipped with AFM/DFM, and installing the device on a non-compatible vehicle may cause check engine lights, diagnostic trouble codes (DTCs), limp mode, drivability issues, or other unintended vehicle behavior.

It is the customer's sole responsibility to verify that their specific vehicle year, make, model, and engine type is listed on our compatibility chart before placing an order. A full compatibility list with 80+ supported models is available on our product page, organized by make (Chevrolet, GMC, Cadillac, Buick, Pontiac, Holden, Saab, Saturn, Isuzu, and Suzuki).

NexDrive™ is not liable for and does not offer refunds, returns, replacements, or compensation for:

  • Vehicles that are not listed on our compatibility chart
  • Check engine lights, error codes, limp mode, or any drivability issues caused by installing the device on a non-compatible vehicle
  • Vehicles where AFM/DFM is not present, has been previously deleted via a mechanical delete kit, ECU tune, or other aftermarket modification
  • Vehicles that have been modified in a way that alters the factory OBD-II communication protocol
  • Customer error in confirming vehicle compatibility before purchase
  • Damage, malfunction, or adverse vehicle behavior of any kind resulting from use on a vehicle not listed on our compatibility chart
  • Any repair costs, towing expenses, diagnostic fees, or consequential damages arising from installation on a non-compatible vehicle

If the device is installed on a non-compatible vehicle and causes any adverse effects, immediately unplug the device from the OBD-II port. The device does not modify or reprogram the ECU — removing it will restore the vehicle to its factory default state. NexDrive™ assumes no responsibility for any costs or damages incurred during the period the device was installed on a non-compatible vehicle.

If you are unsure whether your vehicle is compatible, contact us BEFORE ordering with your year, make, model, and engine size — we will confirm for free. We strongly encourage all customers to verify compatibility prior to purchase. Contacting us takes less than a minute and can prevent issues entirely.

By completing your purchase, you acknowledge that you have reviewed the compatibility chart and confirmed that your vehicle is listed as a supported model, or that you accept full responsibility for any issues arising from installation on a non-compatible vehicle.

To protect both our customers and our business from errors and fraudulent claims, all issues related to incorrect, missing, or defective items are handled under the following verification process.

By placing an order with NexDrive™, you agree to the terms outlined below.

Orders placed for time-sensitive needs are placed at the customer's own discretion. Refunds, cancellations, or chargebacks will not be honored due to late delivery when the order has been shipped and tracking shows the package is in transit or delivered.

Important Notice Regarding Our 100% Satisfaction Guarantee

As stated on our product page: "If you're not completely happy with your NexDrive™ AFM Disabler, contact us anytime for a full refund or free exchange. No hassle, no questions asked. We stand behind every unit we sell."

This guarantee applies to single-unit purchases at full price only.

Our 100% Satisfaction Guarantee does NOT apply to:

  • Items purchased as part of the Buy 1 Get 1 50% Off bundle ($134.95)
  • Items purchased as part of the Buy 2 Get 1 Free bundle ($179.95)
  • Items purchased using promotional codes, flash sale pricing, or any other discounted offer
  • Free or bonus items included with a promotion
  • Lifetime warranty upsell purchases (handled separately under warranty terms)

All bundle purchases, promotional offers, discounted items, and free gifts are final sale and are not eligible for refunds, returns, or satisfaction-based claims, except in cases of a verified fulfillment error as outlined below.

Incorrect or Defective Item

If you receive an incorrect product or a unit that appears physically damaged on arrival, you must contact us within 7 calendar days of confirmed delivery via our Contact page (mynexdrive.com/pages/contact).

To be eligible for a replacement or resolution, all of the following are required:

  • A clear photo of the item received showing the issue
  • A clear photo of the shipping label attached to the original packaging
  • A description of the problem (wrong item, physical damage, dead LEDs on arrival, etc.)

Failure to provide all required verification will result in the claim being denied.

Once verified as a fulfillment error on our end:

  • A replacement will be issued
  • Refunds are not provided unless a replacement cannot be fulfilled

Returns are not required unless explicitly requested.

Missing Item Claims

If an item is missing from your order, you must notify us within 7 calendar days of confirmed delivery via our Contact page.

Missing item claims are verified using:

  • Package shipping weight
  • Fulfillment and packing records
  • Carrier and logistics data

If a missing item is verified:

  • A replacement will be issued, or
  • Confirmation will be provided if the item shipped separately (bundle orders may ship in multiple packages)

Claims that cannot be verified through internal records will be denied.

Product Performance

The NexDrive™ AFM Disabler is a plug-and-play OBD-II device that locks your GM engine in full-cylinder mode. It does not modify your ECU and is fully reversible by unplugging.

We do not offer refunds or returns for:

  • Subjective performance expectations
  • Fuel economy changes (the device disables cylinder deactivation, which may result in a marginal fuel economy difference of 0–0.5 MPG)
  • Battery drain from leaving the device plugged in while the vehicle is parked for extended periods (we recommend unplugging if your vehicle will sit unused for 2+ days)
  • Pre-existing engine damage, lifter failure, or mechanical issues that occurred before installing the device
  • Dissatisfaction with exhaust note, throttle response, or driving feel changes

If your unit stops functioning after a period of normal use, contact us to discuss replacement options under our satisfaction guarantee (single-unit full-price purchases) or lifetime warranty (if purchased as an upsell).

Shipping & Delivery

All orders include free shipping as advertised on our website and product page. Delivery timeframes are estimates and not guaranteed. NexDrive™ is not responsible for carrier delays, weather events, customs holds, or other circumstances beyond our control.

Orders cannot be cancelled once shipped. Refunds or chargebacks will not be issued for packages that show tracking as in transit or delivered.

Abuse, Fraud & Chargebacks

We reserve the right to deny any claim that:

  • Shows signs of misuse, abuse, or fraud
  • Contains inconsistent or misleading information
  • Is filed outside the stated 7-day verification window
  • Lacks required photos or documentation
  • Conflicts with carrier, shipping weight, or fulfillment data

Customers who initiate a chargeback without first contacting us via our Contact page (mynexdrive.com/pages/contact) or in violation of this policy may have their claim permanently denied. All correspondence, tracking data, shipping weights, and verification records are retained and submitted as evidence in chargeback disputes.

Final Determination

All resolutions are made at our sole discretion based on available verification and carrier data. Our decision is final.